Fraud Prevention & Protecting Yourself from Scams

At Mobility Credit Union, your security is our priority. Scammers are becoming more sophisticated, using pressure tactics to trick victims into revealing personal information or making fraudulent payments. By staying informed and practicing strong fraud prevention habits, you can better protect yourself and your accounts.

Beware of Imposter Scams

Fraudsters may pose as legitimate companies—sometimes even Mobility Credit Union—to steal your information. Remember, we will never contact you unexpectedly to ask for passwords, PINs, or security codes.

Common Imposter Scam Tactics:

  • Spoofed phone numbers that appear legitimate on caller ID.

  • Emails or texts prompting you to reset your password or log in.

  • Calls about “fraudulent charges” asking for identity verification.

  • Fake financial institution profiles on social media.

Recognizing a Scam

Fraudsters often create a sense of urgency to manipulate their victims. Be cautious if you experience any of the following:

  • Unexpected problems or offers – Claims of a prize, benefit increase, or account issue.

  • Pressure to act immediately – Scammers try to rush you into making quick decisions.

  • Unusual payment requests – Demands for cryptocurrency, gift cards, or wire transfers, often under the pretense of "keeping your money safe."

Fraud Prevention Tips

Preventing fraud starts with awareness and proactive measures. Follow these best practices to keep your accounts secure:

  • Use strong passwords and change them regularly.

  • Enable multi-factor authentication (MFA) whenever possible.

  • Monitor your accounts frequently for unauthorized transactions.

  • Never share personal or financial information unless you are certain of the recipient's legitimacy.

  • Be cautious with emails, phone calls, and texts—avoid clicking on suspicious links or attachments.

  • Verify unexpected requests by contacting the company directly using official contact information.

Red Flags to Watch For:

  • Requests to click a link to verify your login credentials.

  • Requests for your PIN, password, or other sensitive information.

  • Requests to share a verification code you didn’t request.

Report Fraud Immediately

If you suspect fraud, don’t hesitate to reach out. Acting quickly can help protect your accounts and prevent further damage.

Call us at: 214.574.2000
Text us at: 214.888.4007

Your security matters. By practicing fraud prevention, staying informed, and reporting suspicious activity, you can help protect yourself and your community.